Terms of Service

Effective Date: [1-7-2024]

Welcome to TruckWala! These Terms of Service (“Terms”) govern your use of the TruckWala website (https://truckwala.co.in) and our services. By accessing or using our website, you agree to comply with and be bound by these Terms.

Please read these Terms carefully. If you do not agree with these Terms, you may not use our website or services.

1. Definitions

  1. “TruckWala” refers to TruckWala and its affiliates, subsidiaries, employees, agents, and representatives.
  2. “User,” “You,” or “Your” refers to any individual or entity using or accessing the TruckWala website or services.
  3. “Services” refers to the truck rental and logistics services provided by TruckWala.
  4. “Website” refers to https://truckwala.co.in and all related subdomains and services.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old or the age of legal majority in your jurisdiction.
  • Have the legal authority to enter into binding agreements.
  • Agree to these Terms and comply with all applicable laws and regulations.

3. User Accounts

  1. Registration: To access certain features or services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process.
  2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify TruckWala immediately of any unauthorized use of your account or any other security breach.
  3. Account Termination: TruckWala reserves the right to suspend or terminate your account at any time, without notice, for any reason, including if you violate these Terms.

4. Services

  1. Service Description: TruckWala provides a platform for renting trucks and managing logistics. Detailed descriptions of our services can be found on our website.
  2. Service Availability: Services are subject to availability. TruckWala does not guarantee that services will be available at all times or in all locations.
  3. Modifications: TruckWala may modify or discontinue any part of its services at any time without notice. We will not be liable for any modification, suspension, or discontinuation of services.

5. Booking and Payment

  1. Booking: Users can book truck rental services through our website. All bookings are subject to confirmation and availability.
  2. Pricing: Prices for services are listed on our website and are subject to change. The price applicable to your booking will be the price at the time you make the booking.
  3. Payment: Payment is required at the time of booking. We accept various payment methods as listed on our website. By providing payment information, you authorize TruckWala to charge the applicable fees to your selected payment method.
  4. Cancellations and Refunds: Cancellation and refund policies are outlined in our Cancellation Policy. Please review these policies carefully before making a booking.

6. User Conduct

You agree to use our services in accordance with these Terms and not to engage in any of the following prohibited activities:

  • Misuse of Services: Using the services for any illegal or unauthorized purpose.
  • Interference: Interfering with or disrupting the website or services.
  • Fraud: Impersonating another person or entity or providing false information.
  • Abuse: Harassing, threatening, or abusing other users or TruckWala staff.
  • Violation of Laws: Engaging in any activity that violates any applicable law or regulation.

7. Intellectual Property

  1. Ownership: All content, features, and functionality on the TruckWala website, including but not limited to text, graphics, logos, icons, images, and software, are the property of TruckWala or its licensors and are protected by copyright, trademark, and other intellectual property laws.
  2. Limited License: You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the website and services for personal and non-commercial use. Any other use requires prior written permission from TruckWala.
  3. Restrictions: You may not modify, distribute, reproduce, or exploit any part of the website or services without the express written permission of TruckWala.

8. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, and protect your information.

9. Limitation of Liability

  1. Disclaimer: TruckWala provides its services on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation or availability of our services.
  2. Liability: To the fullest extent permitted by law, TruckWala will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of our services, even if we have been advised of the possibility of such damages.
  3. Indemnity: You agree to indemnify and hold TruckWala harmless from any claims, losses, liabilities, damages, and expenses, including legal fees, arising out of your use of the services or any violation of these Terms.

10. Governing Law and Dispute Resolution

  1. Governing Law: These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
  2. Dispute Resolution: Any disputes arising out of or related to these Terms or your use of our services will be resolved through binding arbitration in accordance with the rules of the Arbitration and Conciliation Act, 1996. The place of arbitration will be [Insert Location], and the language of arbitration will be English.

11. Changes to These Terms

TruckWala reserves the right to update or modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the website or services after any changes constitute your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: support@truckwala.co.in

13. Miscellaneous

  1. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
  2. Waiver: No waiver of any term or condition in these Terms will be deemed a further or continuing waiver of such term or condition or any other term or condition.
  3. Entire Agreement: These Terms constitute the entire agreement between you and TruckWala regarding your use of our website and services and supersede all prior agreements and understandings.

This ToS template is designed to be comprehensive but may need to be tailored to fit the specific legal requirements and operational details of TruckWala. It is always advisable to have legal counsel review and finalize the ToS to ensure full compliance with applicable laws and regulations.

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